I was expecting them to charge me just to take a look at the car. They said since they weren't able to give a reasonable diagnosis, they wouldn't charge me at all, not even for their time. I was impressed with that level of honesty, respect, and commitment to keep me as a long term customer. It worked. Now they are the first place I call, always. The guy at the front desk has always been chill and professional, very easy going and easy to deal with. Zero corporate scams at this place.