While very friendly on the phone and in person, in both of my visits for basic services (alignment, injector service, tire balancing), they have *vastly* under-estimated the time commitment, upon which I make a decision to wait (with children) or have the car dropped off. Their rates for tire balancing are double what they charge at Belle tire down the road and the tech wanted to put directional tires on incorrectly. I make time estimates in my own work and it always better to overestimate so the customer can plan appropriately.