I chose this place for the five-star reviews, and the experience was so good that I'm leaving a five-star review. Stopped in the other week for an oil change and tire rotation, and asked the guys to take a look at an issue I'd had with the trunk latch not opening on my 2008 Scion tC intermittently. They work by appointment only, and had me in and out in 40 minutes, but asked me to come back for the latch issue the following week, because they'd had trouble replicating it (like I said, intermittent). Set up a time, came back, and they diagnosed it in 15 minutes, realized it was a common issue, called the manufacturer, determined it was a part that Scion would fix for free, got me a case number, called me back over, and told me that I should go across the street to the Toyota/Scion dealership to get it fixed rather than pay them lots of money. We're only in Ann Arbor for another year, but these guys will be my go-to shop as long as we're in the area.